Refund and Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Dear visitor,

With a lot of energy and confidence and after years of research and inventory, the preparations for the Flycatcher Rock Festival started last year. We have worked together with very experienced people and companies from the festival world to organize a solid festival with a high-quality line-up. In the end, Flycatcher did not succeed in its set-up, because, despite the preparation, the right experience and knowledge, but certainly also a good line-up, there was not enough enthusiasm for this festival. That made us decide to cancel the festival because of too little interest from other potential visitors. That was a very difficult decision, but there was no other option.

For the festival, all parties involved worked hard to promote and implement the festival in a responsible manner, but the fact remains that due to the disappointing ticket sale, the financial risks were too high. The only conclusion that could ultimately be drawn was to cancel the festival. This decision has not been easy, but it was the only pure option.

In the background, we have been working hard in recent months to limit the financial consequences of the festival and to investigate possible alternatives. The fact is that all input and funds received have been paid to bands and suppliers, but also that there are no further funds left to pay the rest of the claims. To our great regret, this also applies to the people who have bought a ticket, but also to partners such as Stanislaus Brewskovitch who have suffered a major financial setback due to this situation. The situation has been submitted to various authorities and the consequence is that Flycatcher Festival BV will cease to exist.

We are very sorry that this has happened.

This website will soon no longer be available.